Archive for Support

Getting Support

Sage has announced that, effective March 31, 2017, you will no longer be able to purchase on demand support. This is part of a trend we are seeing with many products.

If you are using Timeslips you then have three options

  1. Purchase Sage Business Care plan
  2. Subscribe to Timeslips premium
  3. Work with an independent consultant

Regardless of what programs you are using and the policies of the company, option 3 is always available.

There are definite advantages to working with a certified consultant. You can get support when you need it, without paying for what you don’t need. However, if you prefer a fixed fee, that can be arranged.

As a consultant, I can login directly to your computer, with your permission of course, and help to resolve your issue. This saves time as you don’t have to try to describe what is on the scree, I can see it.  Another benefit of working with a certified consultant is that we often know multiple programs. So if you have a problem that goes across programs, we can help. You are also working with someone consistently so they know your system. Of course, there is a trade-off when the consultant is not available. That’s why I have business partners who can help. Yes, they won’t have worked with you before but you still have a single primary contact, as well as the ability to get help when you need it.

Because we deal with multiple clients we often can see things in new or creative ways and can offer solutions to help you work more effectively. If we see an area where you might benefit from training we may point this out. This isn’t to sell you, but to help you.

Additionally, while we recommend staying on supported versions, we have the ability to help with older versions of software that may not be supported by the company. There are many reasons why firms don’t upgrade but you still may need help.

No matter what the policies of Sage and other vendors, working with a certified consultant is always an option for support and training. Contact us to see how we can help you.

Windows XP Support Ends

Remember April 2014 is coming soon and with it the end of support for Windows XP and Office 2003. If you are still running either of these you need to be planning your upgrades. The end of support puts you at greater risk for security issues.

If you plan to upgrade to Windows 7 or Windows 8 make sure the versions of other programs that you are running are supported on the planned operating system. If you have questions about a particular software please contact us. We can let you know what is supported and discuss upgrade options if appropriate. We will work with your IT people to help smooth the upgrade path. With advanced notice we can serve you best and help make sure you are up and running with minimal impact.